At Comfy Outfit Shop, we want your shopping experience to be as comfortable as our premium casual wear. Below you’ll find all the details about our shipping options and hassle-free returns process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: We currently ship worldwide, with the exception of some Asian countries and remote areas. Shipping times may vary during peak seasons or due to customs processing.

Easy Returns & Exchanges

We stand behind our premium casual wear, but if you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.

Return Eligibility

To be eligible for return or exchange, items must:

  • Be in original condition (unworn, unwashed, with all tags attached)
  • Be in the original packaging
  • Include proof of purchase

Non-Returnable Items: For hygiene reasons, we cannot accept returns on sandals unless they are defective or incorrect items.

How to Return an Item

Follow these simple steps for a hassle-free return:

  1. Submit a Return Request: Email us at [email protected] with your order number and product details. You may use our template below.
  2. Wait for Approval: We’ll respond within 1-2 business days with return instructions.
  3. Package Your Item: Securely pack the item in its original packaging with all tags attached.
  4. Ship Your Return: Send the package to our returns center at:
    Comfy Outfit Shop Returns
    881 Stockert Hollow Road
    Renton, WA 98055
    United States
  5. Track Your Return: We recommend using a trackable shipping service.

Return Shipping Costs

  • Our mistake? We’ll cover return shipping costs.
  • Other returns: Customer is responsible for return shipping costs.
  • International returns: Customers are responsible for all return shipping costs and any applicable customs fees.

Refund Process

Once we receive and inspect your return (typically within 3-5 business days):

  • Timing: Refunds processed within 5-7 business days
  • Method: Credited back to your original payment method (Visa, Mastercard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation

Please note that original shipping charges are non-refundable, and international customers may not receive refunds for original shipping and customs fees.

Exchange Process

To exchange an item for a different size or color:

  1. Follow the standard return process above
  2. Clearly indicate in your return request that you’d like an exchange and specify the preferred size/color
  3. Once we receive your return, we’ll ship the replacement item

If the exchange item is more expensive, you’ll need to pay the difference. If it’s less expensive, we’ll refund the difference.

Return Request Email Template

Use this template when emailing your return request:

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Comfy Outfit Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Order Date: [Date]
Item(s) to Return: [Product Name, Size, Color]
Reason for Return: [Reason - e.g., wrong size, defective item, etc.]

For exchanges, I would like: [New Size/Color if applicable]

Please let me know the next steps for processing this request.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number - optional]

Damaged or Defective Items

If you receive a damaged or defective item (like our technical outerwear or athletic shoes with manufacturing flaws), please contact us immediately at [email protected] with photos of the damage/defect. We’ll arrange for a free return and replacement.

Final Sale Items

Occasionally, certain clearance or promotional items may be marked as final sale and are not eligible for return or exchange. These will be clearly marked on the product page.

Questions?

Our customer service team is happy to help with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll make sure your Comfy Outfit Shop experience stays comfortable from start to finish!